The FAQ operation is generally installed on official sites and CE sites. There are two types of FAQs: "internal" and "external." The first is for internal employees and contact center staff, and the second is content that works to resolve customer issues. FAQs are the "Frequently Asked Questions" you see on corporate sites and e-commerce sites. What are frequently asked questions in the first place?įAQ is an abbreviation for "Frequently Asked Questions" and is a content that organizes frequently asked questions and answers. In this article, we will explain the FAQ scheme, the purpose of doing it, how to do it and the points to keep in mind. There are many benefits to be gained from introducing FAQs and, although several companies have introduced them, there are some points to keep in mind when creating them. The introduction of frequently asked questions can be considered an effective measure to improve the efficiency and quality of customer service. Com2chmn: Solutions to All Your Questions and Answers (FAQ) How to ask frequently asked questions?
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